Cancellation & Refund Policy

Last updated: 1 November 2026

Cancelling an order

• You can cancel an order from the app until it is out for delivery, free of charge, with a full refund.
• Once a prepaid order is out for delivery, a cancellation charge equal to the order’s delivery fee (or ₹30 if delivery was free) is deducted and the rest is refunded. The app shows the exact charge before you confirm.
• Cash-on-delivery orders can be cancelled at any time before delivery without a charge.
• If we cannot deliver an order (for example an item is out of stock or the store is closed), we cancel it and refund everything you paid.

Damaged, wrong or missing items

Open the delivered order in the app and tap Help with order. Choose the items, the reason and, where asked, add a photo. Please report perishable items such as dairy, fruits and vegetables on the day of delivery. Our team reviews each request; approved items are refunded or picked up for return. The delivery fee is not refunded for item returns.

How refunds are paid

• Paid by UPI, card or net banking: refunded to the same payment method, usually within 5–7 working days (the time depends on your bank).
• Paid from the CLIKIT wallet: refunded to the wallet instantly.
• Paid by cash on delivery: refunded to your CLIKIT wallet instantly.

The CLIKIT wallet balance can be used for future orders on CLIKIT. It cannot be withdrawn to a bank account.

CLIKIT Print

Print orders follow the same cancellation rules as grocery orders: free until they are out for delivery, after which the charge above applies to prepaid orders. Refunds for print orders go to your CLIKIT wallet instantly. If a print comes out wrong because of a fault on our side, we reprint it free of charge.

Questions

Contact admin@clikit.in or +91 97854 34162.