CLIKIT

Privacy Policy

Last updated: 1 November 2026

This policy explains how CLIKIT (proprietor: Radhika Singh) (“CLIKIT”, “we”) collects, uses and protects your personal data when you use the CLIKIT apps and website. We follow the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000.

What we collect

  • Account: your name, mobile number and, if you sign in with Google, your email address.
  • Address & location: delivery addresses and, when you allow it, your location to find your address and check our delivery area.
  • Orders: items ordered, invoices, payments, refunds, wallet history, ratings and help requests.
  • Payments: payments are processed by Razorpay. We do not see or store your card, UPI PIN or bank login details.
  • Print files: documents and photos you upload for CLIKIT Print.
  • Device: a notification token to send order updates, and basic crash information.
  • Profile photo: only if you choose to add one.

How we use it

  • To take, pack, deliver and support your orders and subscriptions.
  • To verify your mobile number with a one-time password (sent by WhatsApp or SMS).
  • To process payments and refunds and issue GST invoices.
  • To send order updates and, if you allow notifications, offers.
  • To prevent fraud and keep our riders, staff and customers safe.

We do not sell your personal data.

Who we share it with

  • Our store staff and delivery riders — only what they need to deliver your order (name, address, phone).
  • Service providers that run CLIKIT for us: Supabase (database and storage), Razorpay (payments), Google (sign-in, maps, notifications), Meta WhatsApp and SMS providers (OTP messages) and Vercel (website).
  • Government authorities when the law requires it.

Print files

Files you upload for printing are used only to print your order. They are deleted automatically once the order is delivered or cancelled, uploads never placed in an order are deleted within 24 hours, and no file is kept for more than 15 days.

How long we keep data

We keep your account data while your account is active. Invoices, payment and refund records are kept for as long as tax and accounting law requires (usually 8 years), without your name or contact details once your account is deleted.

Your rights

  • See and update your profile, phone number and addresses in the app.
  • Delete your account from the app — see how to delete your account.
  • Withdraw consent for notifications from your phone settings at any time.
  • Raise a privacy question or complaint with us at the contact below.

Security

Data is encrypted in transit, access is limited by role, and staff see only the orders of their own store.

Children

CLIKIT is meant for adults. We do not knowingly collect data from children under 18.

Contact & Grievance Officer

Grievance Officer: Radhika Singh, CLIKIT (proprietor: Radhika Singh), 115, Kedia’s Kothi, Sirsi Hathoj Road, Jhotwara, Jaipur, Rajasthan 302012. Email admin@clikit.in, phone +91 97854 34162. We acknowledge complaints within 48 hours and resolve them within one month.

We may update this policy; the date above shows the latest version.